BOOKING REFUND: During this particular time we want to give you more flexibility when you book a trip with us. AlpineItaly will guarantee 100% deposit refund up to the day the balance is due, this is 60 days before the trip starts. No questions asked.
More over we will offer the following Covid 19 guarantees: We will offer you a full 100% refund* in the following Covid 19–related circumstances:
1)The FCO advises against all but essential travel to the destination of your selected trip.
2) The resort is closed prior to your holiday for reasons related to Covid 19 meaning we cannot run the week as planned.
3) There is a need to quarantine upon arrival in the destination rendering it pointless to come. *Please note we would be able to refund the totality minus CC fees if your balance has been paid by CC
Q – What happens if I book a trip, pay the DEPOSIT and then my holiday doesn’t run due to COVID-19 travel restrictions?
A – We will give you 100% deposit back up to the day the balance is due, this is 60 days before the trip is due to start. If you have paid by credit card through our website there will be a very small admin fee retained by the online service provider.
Q – What should I do about booking flights in this current time?
A – At the moment we would advise to delay booking flights until nearer the date of departure, unless you find a very cheap flight where it may be worth taking the risk. There are also some flights with a free flexi change which some operators are offering at the moment. Feel free to contact us if you want to discuss.
Q – What will the skiing look like, do we have to wear masks? Will we all eat together?
A – We are closely following the advice of the UK Government and FCO regarding international travel and working within the recommendations and regulations of our destination countries to minimise the risk of Coronavirus.
Each resort will have certain implementations in place, much like they do back home. We will adhere to the local regulations. Summer skiing is currently happening in Europe and lifts are running. Typical procedures are wearing a mask on the enclosed lifts and keeping social distance in queueing areas. Restaurants are now operating in Europe. You arrive in your mask but can take it off to enjoy your meal.
Travel Insurance: We would strongly recommend that you check the cover that your travel insurance policy provides especially in light of provision for COVID-19 restrictions.
Q – I’m due to go on holiday in the next few days but I’ve been contacted by NHS Test & Trace and advised to self-isolate for the next 14 days. Can I still go on holiday?
A – Unfortunately, you will not be allowed to travel if you have been advised to self-isolate within the last 14 days, and at the airport, or on arrival at your destination, you may be asked to declare that you have not been contacted by NHS Test & Trace. In this instance please contact us as quickly as possible and we will do our very best to help you. You should also contact your travel insurance provider.